It opened my new eyes to a new technique of analysing data and I am really grateful for that
I use the knowledge and confidence gained to ensure incident investigations are done using systems thinking. It has helped to facilitate PSIRF into my department
The courses I have attended are delivered in an easy to follow way, delivered by experts in their field. They are interactive and utilise the experience of those attending. I have found them to be invaluable in introducing new methods and tools in relation to PSIRF in the Trust.
I've already tried to apply some aspects in my day to day interactions with people and there are elements that I will be introducing into our systems and processes for the future
Although involving patients/families in investigations will be challenging I feel that I have been given the necessary information to start to involve patients and families more than we currently do